Give the customers a reason to pay for that expensive, messy, and spoiled food you serve. A good customer service is a perfect way to cover up the restaurant's unintentional mistakes. Without good customer service, the dish will only be marked as an overpriced food on the menu. If UCC won't do something about this, then it's just too easy to boycott this restaurant who doesn't know the meaning of good customer service.
The food is good, the ambiance is great, the people are awesome. I don't see any reason for us to not go back. Actually, because of this restaurant we have one more reason to go back to Century Mall. We are so happy that now we already have a go-to Japanese restaurant in Makati. Hurrah for Yumi!